Terms & Conditions

Payment

Payment is by credit card via our website.

Oversees customers you are responsible for any customs charges or import taxes and postage costs.

Shipping

All items will be carefully packed in luxury Pretty Wild Jewellery packaging and posted within 2 to 3 days of receiving cleared payment, unless a custom order with agreed timescale 7 to 14 days.

All items will be shipped to the buyer's address unless I’m otherwise notified to post to alternative address.

Postage within the UK is by First Class Mail recorded delivery, and you will be sent a tracking code to track your parcel. Postage is free of charge.

Postage/shipping to the rest of the world will be shipped by standard air mail, please allow up to 2 weeks receiving your exclusive jewellery.

Refunds and exchange

Please return your unwanted purchase in its original packaging in the same condition as it was dispatched to you, within 7 days of receipt.  I regret that I will not be able to refund your cost of return postage costs, the responsibility lies with the buyer, so please return using adequate insurance and obtain proof of posting.

I am unable to offer a refund for earrings; this is due to EU regulations, for hygiene safety regulations.

I am unable to offer a refund on personalised items or custom orders unless faulty.
Exchanges are welcome if you do not like what you have purchased, please return within 5days.

Thank you
Donna Maria Lynn  

Pretty Wild Jewellery